buyer says i sent wrong item

Go to solution deala0621 Adventurer (205feedbacks) View listings Options Mark as New Bookmark Subscribe Mute Subscribe to RSS Feed Permalink Print Email to a Friend Report Inappropriate Content 09-09-202009:41 PM Hi, thanks to all for your help. It could be either the USPS assigned a repeated tracking number to your shipment or the USPS scanned the shipment incorrectly. I see two possibilities: either the GSP mixed up the package and sent the wrong package to your buyer, or the buyer may be pulling a scam. I'm not sure. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I recently had the same experience. Wondering how the new IRS reporting thresholds for Form 1099-K apply to you? The status says the item was "Delivered to agent," so the item shows as delivered. So eBay accepted the return. I will try to ask the questions? I asked for a picture from the buyer and it was some plastic item. Press question mark to learn the rest of the keyboard shortcuts. Thx for the link to reporting a buyer theres a couple people I need to report. I never sold anything over $300 so this is a lot of money and first ever claim of wrong item sent. Ahhh, New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. I would msg the buyer that it must have been stolen and swapped in the mail system, that upon receiving it back will be filing a mail fraud complaint with the post office for investigation. I've msg'd the buyer and asked if they could see a return address or the USPS tracking number. Put your blame where it belongs with Chinese sellers! Refund, repair or return. The buyer sent me a cheap shirt instead of the shoes she bought, and ebay sent that same ridiculous first email that you mentioned. The unofficial eBay subreddit. So, I purchased the shipping label the cost was13.34 which was taken out of my Personal Banking Account but that never happen before, and no total was given me of the balance left from the sale of the boots. Paid a tailor 4.50 repaired it and sent back with DPD signed for. A buyer may see your item and offer to pay for it privately rather than using eBays official payment channels. 2. Also on my initial dispute call the person I talked to said that I should try and see if they buyer would take a partial refund Really wish this sub didnt have a rule for sharing names of ebayers because thats definitely someone Id add to my blocklist. In one example scammers contacted AT&T customers and told them eBay would pay half of their cable bill if they paid six months upfront using eBay gift cards. Or is it possible it was mixed up with a different package? Copyright 1995-2023 eBay Inc. All Rights Reserved. They have no reason to create one earlier. However, if the item was damaged when it arrived at the Global Shipping Center, or if an item is defective or not described properly, the seller would then be responsible for the refund. Both early political pieces. As seller, here are a few things you can consider before selling to buyer with little or no feedback. Open a case with Amazon so that they have all the details including pics of the item that you sent to the customer and the item that they returned back to you incase it goes to a A - Z claim. The weird thing is, in the picture was also the shipping package, and it had "GLASS FRAGILE DO NOT CRUSH" sticker type labels on it which I didn't have on my package. They help the organizations to focus on the other parcels they have to deliver. It's an absolute pain in the ass but eBay will never change their policy if we are all pushovers and complacent with buyers committing fraud. Need advice, accidentally sent wrong item to buyers So I've only recently started selling on Vinted and could use some advice. I always get a receipt of postage but buyers dont want to pay for tracking which is from $4.50 on up on a cheaper item and especially when the item costs less than the tracking shipping. So in order to sell my stuff I have to offer just regular shipping which doesnt come with tracking. We will not refund the buyer and you can continue to work with him through UPS claim if buyer decides to provide number. Copy and save both forms before submitting them. I never sold a necklace on ebay period, and never saw that one in my life. In this scam, the buyer then accuses you of sending a damaged item. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Yup pretty much. In some cases, the scammer will tell the victim that the former needs access to the latters bank account in order to process a refund. If you find an item on eBay that you think is fraudulent, report the listing directly. on Go to ic3.gov and fill out the internet crime form. They offer some sort of limited-time discount in order to create a sense of urgency. If you play nice, they will just tell you that it's too bad and part of business. The most common dispute for a scammer is the "not as described" dispute. Luckily I was able to contact the Global center and stop the item from shipping to the buyer. This was shipped by Global Shipping Program. .even though as Musketeers we do like frilly things.. You do not have permission to remove this product association. I ended up having to give a refund in fear the buyer is going to give me bad feedback. So supervisor said I will close the case in your favor. "Hi. eBay are only concerned with issues that affect their own profit margins. So, that explains the different labels and (possibly) the Fragile stickers. Its a battle that sellers will always lose but eBay does help their best sellers that have track records of good sales. 03:58 PM, maybe she thought it would be darker as your listing photos look darker than her photo i.e. Lol either way I wasnt surprised. I saw in a similar post somebody suggested to ask the buyer to send the "wrong item" back, I guess for evidence. Anticlimactic, i called ebay, they looked at the photo the buyer sent me, sided with me and closed the case. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. They receive an eBay order for my product, selling at a discount to undercut me, and receive payment. If you are the intended recipient, it is a good idea to inform the sender, as well as to contact USPS yourself. Yeah you filing that stuff 100% does nothing. In my experience, they have always used the original packaging, and have never even opened the packages to inspect them. They look the same to me.. on What's the tracking number? But I would like to reach more buyers. i think someone is trying to scam me like this to. Gift card scammers reach out to victims by phone, email, or social media. 4) Request return shipping label credit as buyer made false claim. QUOTE eBay is very aware that scams occur on the website. Check out this video to understand how dimensional weight is measured when shipping. Though I don't think I would have mailed an eye shadow palate in even one of the padded ones. Soon afterward, youll be contacted by scammers pretending to be from PayPal, asking for postal tracking numbers. What should I do? 26-05-2020 As much money as eBay is making off us sellers they should not make us cover a refund when a buyer says they never received their product or it is damaged due to shipping or them not telling the truth. I would return the item back royal mail tracked signed for and explain it is not the item you sent them and it was used and worn. Or you can specify that the addressee must sign for the package or letter. On the package in the picture the buyer sent I can't see the original label (the one I would have stuck on it), but on top of that is the one, I gather, that is from Canada Post that does, in fact, have that same Canada Post tracking #. Its disturbing to me and I dont even know how long I am going to sell on eBay now because of this happening when I send my orders out every time I get an order. Always think like a big retailer. I would do that myself in those circumstances. 10/31/2020 at 3:54 pm #83017 Antique Frog Otherwise she wouldn't have bothered. Got my money back and a promise from eBay to better train their support staff -_-. Create an account to follow your favorite communities and start taking part in conversations. So after I put I would contact his police,my police, UPS and US Mail Inspector there hasnt been any contact back from him. Everyone is covered except the credit card holder, whoever that is. I'm thinking she may have changed her mind about the top once she received it, and in that case, I specify in the listing that it's a partial refund. They always cover up the original label, because they need to block the original shipping address (Kentucky) in order to not fool the automated sorting equipment, which uses Optical Character Recognition to process the package automatically. Has she possibly got you mixed up with a different seller ? As per the returns policy you are within your rights to refuse it. Ebay claimed that the item was in "different condition". since I had done that and that the case was still found in favor of a buyer who would rather use ebay to commit felony mail fraud. - edited 26-05-2020 So buyer filed a claim for a return with eBay citing wrong item sent. A buyer from Europe orders at item and pays for it. It might come as a surprise, but many eBay scams are not targeted at innocent buyers looking for a good deal. Check to see if the image used to show the item is being used on other listings as well, or if its, There is little you can do to protect yourself if the item isnt covered by the money-back guarantee, so investigate the. This looks like a long list but its important to be very diligent when buying or selling on the eBay platform. The law spells out how to challenge billing errors. You purchased a specific quantity of an item, but received the wrong amount. I've seen buyers who've scammed hundreds upon hundreds of sellers and haven't been removed from the site (3 I can think of who've left almost exclusively negative feedbacks, and some have been answered confirming the buyer was scamming). Be cautious when purchasing items from the following list: This scam is clever because the deceit occurs offline after the eBay transaction is complete. When a buyer wants to return an item and be issued a refund, here is what you do first. eBay involves a lot of trust on behalf of the buyer and the seller, but its relatively easy for that trust to be exploited. Yet fight is not over, lets see what happens next. While doing so has no actual effect on the package itself (e. Missing Mail Searches can be initiated seven days after the items have been sent. The online auction site launched in 1995, and scammers have used it ever since. Hey Im kind of new to mercari and Im really nervous. It was already on the way. This sounds exactly like the issue Im having! I sell on Ebay myself. Thanks guys, Ive emailed the buyer and said shes sent back the wrong item, and would she like me to return it back to her and she can still return the item I sent outhaha not sure how to open a case on this kind of problem but Ill go and have a look through help. There is so much scamming going on Ebay, Sellers dont have a chance. If the buyer puts in a return request with the "Item not as described" as the reason, it DOES NOT mean that I automatically have to accept a return of the item. The scammer eBay seller keeps the eBay payment, I get full payment from Etsy and the buyer gets his product. E bay is now forcing sellers to buy their shipping labels at a higher cost and still making a lot of money from it. Two moths ago, a parcel comes back. Particularly if the item is expensive, popular, or desirable (such as new cell phones or gaming consoles). on Buyer says I sent wrong item, is it a scam or was it mixed up in the mail? This topic was automatically closed 180 days after the last reply. Put it in a bag took pics opened case and returned back explained. I've had this happen to me before, albeit for a much cheaper item, but I knew I sent the right item because it was the only one listed, only one I mailed one, buyer claimed it was the wrong item. If he ghosts you, you scared off a scammer. Contact the USPS and submit a case either via their online form or by calling 1-800-ASK-USPS (1-800-275-8777). Did you include the reference number on the label? What to do when wrong item received, seller requesting to send to other buyer. Accept it and issue return label. They requested a refund saying it was not as described and said I sent a cheap beaded necklace instead and attached pictures. 04:02 PM. A buyer tried to scam me out of a pair of boots, Ebay alerted me that someone purchased my boots, and I was excited, so I checked to see if Ebay sent another alert stating the item was paid, and ship It. I have 100% seller feedback. She is moving to Chicago to avoid painful memories and she put the car in ebay motors they will contact me.. just give me your full name, email and phone number.She has free shipping as part of the deal. It looked about right on mine when I photographed it.I hope you still enjoy wearing it - it's a lovely looking top!Take care,Kimbooley, on You will more likely not here back from them and if you do amazon has the case and remember to put case ID in all claims or negatives left and will be removed. Once you receive back the false item, wait for tracking to update in ebay' s system to show you've received it. This scam is a new twist on the offer of overpayment. At first, it might seem foolish to pass up a generous offer, but often its a trap. Was full of marks. I contacted Canada Post again and they said I can contact USPS and they can investigate and will contact them. TECH WRITER, PRIVACY ADVOCATE AND VPN EXPERT, What to do if youve been scammed on eBay. Parcel comes back, buyer is less than helpful, I refund, get a neg. If you receive the item and it is in worse condition than it was when you sent it, you can issue a partial refund to the buyer. Western Australia Seller Community Connect, https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649, A new look for the View Order Details page, The Seller Refurbished item condition is being removed in some categories, Single Use Plastics: Addressing Plastic Waste. These are both things ebay phone reps suggest. If you want to file a refund request hassle-free, sign up for DoNotPay and do it in minutes! That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos have appeared darker on your device than is ideal? Someone did this to me a few months ago. Etsy then accepts payment at full price and authorizes the order, then pays me the full price and I ship the order. If I can prove to eBay (and I often can) that I described the item accurately and it was as described, eBay will side with me in the dispute. The money will be recovered from you and you will be charged an additional chargeback fee (thats $20 for PayPal, individual credit card companies vary). I'm not sure if Canada Post would put those on there?? 06:44 AM Select Order Not as Described. The item could have gotten mixed up during a customs check? Offer to send the copied forms to an ebay chat rep. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I had a customer contacted me that the item was damaged in transit. Practical tips for processing and managing your inventory, Tune in to hear sellers Ryan and Alli explain their popular YouTube strategy, Tune in for tax tips for small businesses, Start your small business with a strong plan, Tune in for a sellers experience buying and selling the contents of foreclosed storage units, Check out this eBay Open Keynote and learn more about eBay for Charity. This is a type of blackmail. Message 1of 30 They can claim the item was not received, claim a refund and make off with the expensive item. this has happened to me a few times with FBA buying new and sending a clearly worn out used item as a return, Amazon, as usual, do very little, you have to accept it or go throw hoops to get any recompense If the shipped item was sold for under $750, delivery notification is adequate proof. 'However once the seller has received the item back, eBay can then step in and review the . They readily cooperate with law enforcement and encourage scammed users to make a police report with their local authorities. You send the item promptly but days later you find that the check bounces, leaving you with nothing. Further to my message above, here's a quick edit of an image of the black skirt you're selling (item164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. I'm based in the UK I had two items sell on the same day, both with InPost delivery. They then go to Etsy and order the item from me at full price using a suspect credit card number. If you bought the label through eBay, it should have been included automatically, but if you didn't get it through eBay, you had to do that yourself. Thanks for this suggestion. Example: You bought a table, and it showed up with only three legs. Locate the order that you placed and select "Return or replace items" which is listed on the right-hand side of your computer screen. but it is really suspect that they created their eBay account the day they ordered my item. Upon receiving the item back, the seller has six business days to issue a refund according to eBay's policy. As its a scam, you will never see your money or your items again. Zero money was left over. I asked the buyer if the package he received was damaged or opened. Or just take back the item. What's the return address? So it sucked having a negative mark on my account but it was the only thing I could do. However, for large packages and certain types of express service, UPS is the cheaper . Somewhat new, never had this happen before. Those are not indicative of any scam. A neighbor may have picked it up, so it is worth asking around before you contact USPS. They left negative feedback telling me I sent them the wrong item and never sent them a refund, which whcih out of my control, but I posted a rebuttal of them never sending back the "wrong" item in the first place. Did you try talking with the buyer? Getting a refund from FedEx requires your eBay buyer to: File an online claim on the FedEx website. There's no possible way I sent the wrong item so he's trying to scam me. Tune into our last eBay for Business podcast episode of 2022! 11. STRICTLY NO CANCELLATION OF CUSTOMIZED ORDERS. Ebay found me not at fault and released my funds. Also one first class item costs a US seller minimum $2.60 to ship that same item is .30 for China. Choose "have us call you", that's the best option these days. I did buy the shipping label through ebay. The buyer could be lying. Report a buyer if you think they have acted illegally or fraudulently here. Cookie Notice This time, I accidentally sent an ebay buyer the wrong item. CHAPTER XIII. A buyer can return anything simply by evoking this phrase, even if the item was described in minute detail. I suspect someone may have been tampering with mail and package in the delivery system. Im concerned this is a scam. So under the tracking info on Ebay, I have the tracking #s for both USPS and Canada Post. From the "Reason for replacement" drop-down menu, select "wrong item was . Select Order Not as Described. I've never owned/sold a necklace like that. Explain that you used a box, not an envelope, if that is the case. Offer to send him a return shipping label. Am I supposed to follow up with Royal Mail or it is now his responsibility? Powered by Discourse, best viewed with JavaScript enabled. Disputes about the quality of the item are not billing errors. Again I was told that as long as I had clear pictures of what was sold in the listing, and if I submitted pictures of what was returned and they were different, that ebay would rule in favor of me. If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item.

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