marta mobility customer service
Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. MARTA Customers traveling on scooters should adhere to the same safety procedures listed for wheelchairs. Atlanta, Georgia 30324-3330, Please include the following information when calling or writing: A Mobility customer must present their MARTA Mobility Breeze Card to have the correct fare deducted from the card. Inconvenience in using the fixed route system is not a basis for eligibility. Additional companions will be allowed on a space available basis. . 4. Learn more. 1. 3. MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. traveltraining@itsmarta.com. 404-848-5826. MARTA Employee Self-Service We introduced MARTA Employee Self-Service to help streamline our human resources and payroll process. Service - MARTA Call 404-848-5000 and start your Balance Protection. For safety purposes, it is strongly recommended that wheelchairs be backed onto the hydraulic lift. I think that things are what you make it. MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. Failure to cooperate with safety related policies may result in injury or loss of service. MARTA The operator will not carry packages through the door. To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM - 5:00 PM. Learn more about bikes and MARTA. Customers must provide addresses that are accessible by roads with ample turn-around for the Mobility buses. The thirty (30) Minute Ready Window will begin at the stated Ready Time. A $2.00 replacement fee will be charged for the first replacement MARTA Mobility Breeze Card. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. The appeals hearing must be conducted within thirty (30) days of receipt of a request to appeal. At the beginning of each month, MARTA Mobility staff reviews the No-Show history of all customers who have received Warning Letters for the previous month. Mobility Fares pageto learn more about paying for MARTA Mobility. If service is to be suspended, the reasons will be provided. Customer Guides and other written materials are available in alternative formats. If the visitors disability is apparent, this documentation is not required. MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. You can also contact MARTA customer service: 404-848-5000 or email: schedinfo@itsmarta.com. MARTA MARTA reserves the right to conduct in person interviews and to perform functional assessments prior to making all final eligibility determinations. Custom Travel Advice If you would like custom MARTA commute or parking recommendations, or recommendations on places to live and work near transit, email info@martaguide.com. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. MARTA Mobility Paratransit Service is an origin to destination public transportation service for individuals with disabilities who are prevented from using MARTA's Fixed Route transportation services. The Warning letter will remind customers of the No-Show and Cancellation Policy and how to avoid future infractions. 404-848-5826. The MAC subcommittee meets once a month to hear customer appeals and make its recommendations to MARTA. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. MARTA Reduced Fare Office MARTA Mobility Customer Care Representative Reviews MARTA Customer Experience. When the Mobility Bus arrives within the Ready window, customers must board the Mobility Bus within five (5) minutes of its arrival. Customer with visual impairment and service animal assisted by a MARTA Mobility Operator Please note that your application will not be processed until MARTA Eligibility receives your completed Part AandPart B forms. Customer Service. Should an application be denied, the applicant has the right to appeal. Eligibility conditions are assigned at the time of certification and applied each time the eligible customer calls. Red Line service will be suspended south of Medical Center from 9pm Feb. 17 through the end of service on Feb. 22nd. Show details How it works Open the application for marta mobility and follow the instructions Easily sign the marta mobility application pdf with your finger Send filled & signed marta paratransit application or save MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. Atlanta, GA 30324. Is complementary paratransit service that operates within the same service area as fixed route bus and rail services. Mobility Fares. Claim your pass with the appropriate voucher links above. MARTA Mobility. Indicate the use of a service animal, if applicable. The Code prohibits inappropriate behavior on MARTA property to include but not limited to the following: No operating or tampering with any equipment while onboard a Paratransit vehicle. You may also e-mail: Requests to suspend subscription service must be made at least thirty (30) days in advance. May 21, 2021 Atlanta, GA Transdev launches new partnership with MARTA Mobility to support Paratransit Services and ADA Eligibility Transdev is excited to kick off a new, three-year partnership with Metropolitan Atlanta Rapid Transit Authority (MARTA) this week. Contact - MARTA GUIDE Customer Service. MARTA Police (Emergency) 404-848-4911. MARTA Police (Non-Emergency) 404-848-4900. Cards MUST be turned in immediately for a re-placement at no cost. Disadvantaged Business Enterprises (DBE) Program, MARTA's Transportation Assistance Program for the Homeless, EXPIRATION OF CERTIFICATION/RECERTIFICATION, CANCELLING, CONFIRMING, OR CHANGING TRIPS, PCAS, TRAVEL COMPANIONS, CHILDREN & SERVICE ANIMALS, BOARDING A MARTA MOBILITY BUS WITH A MOBILITY AID, http://www.itsmarta.com/ride-with-respect.aspx, MARTA MOBILITY OPERATORS RESPONSIBILITIES, FTA TOLL FREE NUMBERS & CONTACT INFORMATION. CCRs will provide a Ready Time when the trip request is confirmed. At the expiration of the eligibility certification, customers are required to re-certify for Mobility service. The following procedures have been developed to ensure safe vehicle movement and standardized connecting point guidelines for major complexes. 404-848-5000 . Customers may ride standard scooters on the lift, but it is strongly recommended that they transfer to a seat once on board the Mobility Bus. MARTA will acknowledge the receipt of a request to appeal a suspension within two (2) business days. It may also be used to transport customers to fixed route, bus, or rail stations (feeder service). [Code Section 37.123(e) (1)], Any individual with a disability who needs the assistance of a wheelchair lift or other boarding assistance device and is able, with such assistance, to board, ride, and disembark from any vehicle which is readily accessible to and usable by individuals with disabilities if the individual wants to travel on a route of the system during the hours of operation of the system at a time or within a reasonable period of such time, when such a vehicle is not being used to provide designated public transportation on the route. [Code Section 37.123(e) (2)], Any individual with a disability who has a specific impairment-related condition which prevents such individual from traveling to a boarding location or from a disembarking location on such system. [Code Section 37.123(e) (3)]. The following rules also apply: If you have a suggestion or a comment about our services, please call MARTAs Customer Service Center at (404) 848-5000 (follow the prompts). If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. The customer must prioritize either the Drop-off or Pick-up time when making a reservation. Service cannot be provided earlier, later or on days when MARTA fixed routes bus and rail services are available. 1. Customers are encouraged to cancel and confirm future reservationsby using our automated system at 404-848-4212 or by speaking with a CCR at (404) 848-5826. MARTA Mobilitys pick-up or drop-off locations are directed by the passenger; such as residences, medical facilities, retail outlets or other attractions. Upon receipt of a completed application, MARTA Mobility must make an eligibility determination within twenty-one (21) calendar days of receipt. Click hereto learn about MARTA's Travel Training Program. Fares are subject to change; however, in accordance with ADA public law, fares for MARTA Mobility cannot exceed twice the fare for regular fixed route and rail service. Subscription service is not required by ADA and the total number of subscription trips reserved may not exceed 50% of the space available on the system at any time period. Weekday: 4:45 AM - 1 AM; . For the customers safety and comfort, the following ADA requirements must be met: Mobility Aid Securement and Seat Belt Policy: All Mobility Customers are subject to the MARTA (Ride with Respect) Code of Conduct. The ADA also includes temporary eligibility for people with disabilities that prevent them from using the fixed route system for a limited period of time. If known, nearest cross streets and easily identified pick-up points. If a card has been confiscated due to usage by any unauthorized property. Customer Service. In accordance with the ADA regulations, MARTA reserves the right to negotiate trip requests up to one (1) hour before or one hour after a customers requested time. MARTA Mobility is a shared ride, advance reservation mode of public transit. MARTA - Metropolitan Atlanta Rapid Transit Authority NOT TRANSFERABLE: This card is not transferable and if pre-sented by any person other than whom it is issued, MARTA will confiscate the card. If the applicant is not satisfied with the opinion of the MAC, formal appellate procedures may be followed. 404-848-5000 . Is a shared ride, advanced reservation mode of public transportation. Cobb Transit Service: CobbLinc | Cobb County Georgia MARTA Police (Non-Emergency) 404-848-4900. Untapped Breeze cards will lose value if not activated within this time period. Regular Breeze Cards are not accepted for Mobility certified customers. 404-848-5826. This category is not required once a transit system is 100% accessible. MARTA Mobility Customer Guide - May 2019 4 Map of MARTA Mobility Service Area MARTA Mobility operates during the same days and hours when MARTA's fixed route bus and rail service is available. Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM 5:00 PM for detailed information regarding these procedures. If customers travel with a PCA, they may travel with one companion in addition to their PCA. The Mobility Bus arrives at the correct scheduled pick-up location before or during the ready window and the customer (or someone on behalf of the customer) informs the Mobility Operator that he or she is not going to travel (Cancel at the Door). 4. Part B of the application must be completed by a licensed rehabilitation or medical professional affiliated with an accredited service center working with disabilities. This includes following or stalking passengers or employees. When it does expire, you'll have to provide the same documentation you originally provided as proof of your qualifications. Explanation of incident, suggestion or comment, Voice: 1-866-377-8642 Customers who are not satisfied with the MAC subcommittees decision, will have an opportunity to appeal to a panel consisting of at least three (3) MARTA managers, who are independent of MARTA Mobility, who will hear and rule on the appeal. MARTA Police (Emergency) 404-848-4911. Should such assistance be necessary, but unavailable while customers are on the bus, MARTA will contact emergency medical services to administer the required medication at the customers expense. Ride times are subject to traffic delays or mechanical problems that result in customers on-board time being delayed. In an effort to support the Federal Transit Administrations (FTA) goal to increase their outreach to consumers having difficulty accessing public transportation, MARTA has listed FTA toll free numbers for customers, community advocates for individuals to call with concerns regarding public transit accessibility. PROPERTY OF MARTA: This Reduced Fare/Paratransit Breeze Card is the property of MARTA, and must be presented upon use when boarding a MARTA bus or entering a MARTA rail station. Customers using oxygen tanks should have at least a four (4) hour supply of oxygen. Mobility Operators do not provide services that exceed door-to-door assistance. Operators are solely responsible for the operation of the hydraulic lift and for securing mobility devices safely on the bus. Customers must have correct fare immediately upon boarding in order to ride. Future Updates Rail Bus Streetcar Elevator/Escalators Restroom View Weekend & Special Rail Schedules here Bus Route Delays Another person may have a variable health condition; on some days fixed route use is possible and on other days, it is not. MARTA Mobility operates during the same days and hours when MARTAs fixed route bus and rail service is available. Customers can load their Mobility Photo ID Breeze Cards at any of our Breeze Vending Machines around MARTA. Mobility Fares - MARTA 2424 Piedmont Road, NE MARTA is a stable in Atlanta and people stay with them till retirement. Same day cancellations are cancellations made on the date of travel. For individuals who wish to learn to navigate MARTAs fixed route and rail systems you may contact MARTAs Travel Training department at 404-848-5193 or Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. (Across from Lindbergh Center station) Riders who qualify for our MARTA Mobility service and use their MARTA Mobility Photo ID Card can receive discounted fares when purchasing multiple rides. MARTA Mobility provides ADA-complementary paratransit service to anyone unable to ride or disembark from regular MARTA transit services. Once MARTA has received your completed application, you will be contacted and scheduled for the second phase of the process, which is the in-person interview and assessment. The Travel Training program is a short-term, personalized service designed to help individuals learn to use MARTAs buses and trains independently. MARTA Police (Non-Emergency) 404-848-4900. EXAMPLE: Customer prioritizes the Drop-Off Time, Prioritizing Pick-up and Drop off Times: Atlanta, GA 30303, MARTA Headquarters Building 2. Regular fixed route buses are low-floor with ramps for easy boarding for riders who use Mobility Aids or have difficulty getting up and down bus steps. https://pass.itsmarta.com/Account/Login. If the Mobility Bus arrives anytime between 6:45 AM and 7:15 AM, the customer must board within five (5) minutes of the arrival of the Mobility bus. MARTA Mobility | Atlanta, GA | GatherMS Standard MARTA Mobility fare is $4, and customers can only board our Mobility buses if they have sufficient fare. MARTA Mobility service is curb-to-curb. Subscription service can be suspended for a maximum of thirty (30) days. MARTA Mobility Breeze Cards must be obtained from the MARTA Reduced Fare Office after customers receive confirmation of their eligibility. . . The assigned Mobility bus is scheduled to arrive during this time. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. MARTA Mobility. Indicate the type of mobility aid used, and if the lift is required. MARTA Mobility Customer entering through Rail Station fare gate MARTA Police (Emergency) 404-848-4911. APPLICABILITY OF REDUCED FARE: The elderly/disabled Medicare reduced fare is applicable to all fixed route services, except E-bus and Paratransit services. Customers with inoperative wheelchairs cannot be transported. Note:You can check the expiration date of your card at a Breeze Vending Machine, or make note of the cards expiration date, which appears each time you tap your card at the rail station fare gate, at the bus fare box and at the Breeze Vending Machine. To advocate and provide safe, multi-modal transit services that advance prosperity, connectivity and equity for a more livable region. Leadership; History & Vision; MARTA at a Glance; MARTA Service Standards; Key Performance Indicators . It is the customers responsibility to maintain a valid MARTA Breeze Card and to reapply for service prior to ones eligibility expiration date. The suspension will go into effect on the 15th day of the next month and will last seven (7) consecutive days. MARTA is offering up to $8 off Uber and Lyft rideshare trips Monday-Friday, 4 a.m. to 6:30 a.m. (to address early morning gaps in MARTA service areas). About MARTA. Same-Day cancellations must be made at least two (2) hours before the scheduled ready time. Once a subscription schedule is confirmed, the Mobility Bus will arrive during the scheduled pick-up window at the same location each day as prearranged with MARTA. The ADA requires consideration of eligibility for trips that an applicant or rider makes or might make. Customers must present a valid MARTA Mobility Breeze Card or Identification (I.D.) When a return trip is needed, indicate the desired pick-up or drop-off time. MARTA reserves the right to limit the number of replacements. Customers who are travelling to or from large, multiple unit apartment or office complexes must meet the Mobility Bus at the curb closest to their address. Keeping a log of your reservation dates, ready times, booking identification numbers, and cancellation reference numbers is highly recommended. . Marta Mobility 2010-2023 - signNow Train Hours. Simply tap your card on the Breeze target wherever your riding. Customers requiring medication or oxygen at regular intervals should be advised that travel time on the MARTA Mobility Bus may be as long as the same trip on MARTAs fixed route services plus an additional thirty (30) minutes. The MARTA Mobility Breeze Card is accepted on any Paratransit service across the country. MARTA Interview Questions (2023) | Glassdoor MARTA Mobility Guide - biz.itsmarta.com Conditional eligibility (some trips). 404-848-6900, Two hands exchanging a MARTA Mobility Breeze Card with a large slash indicating an unauthorized exchange. Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM - 5:00 PM for detailed information regarding these procedures. Door-to-Door service is available to customers who require such assistance. TDD or FIRS: 1-800-877-8339 Operators are not permitted to handle service animals. 404-848-5000 . Metropolitan Atlanta Rapid Transit Authority | Complaints | Better Individuals with a hearing impairment may use Georgia Relay Service at 711 or TTY 1-800-255-0135. To access the automated system, two (2) pieces of information are required: Personal customer ID number, which can be obtained by speaking with a Service Agent at. Also please be advised that this card must be surrendered upon request by a MARTA official. Customers must be ready to depart at their assigned Ready Time. Customers can confirm and cancel future trips through the automated system and the MARTA website. The application allows for the following online: Marta Mobility 2010-2023 Create a custom marta mobility application 2010 that meets your industry's specifications. Update: The first of Atlanta's Streetcar vehicles has been repaired and is back in service. Operators cannot make change. MARTA - Metropolitan Atlanta Rapid Transit Authority ADA public law defines who is eligible for complementary Paratransit service in Section 223 of the Federal regulations. Wheelchair users must wait for operators assistance and follow instructions for entering and exiting the Mobility Bus. Customers can load their MARTA Mobility Breeze Cards in the following ways: 1. To be viewed as accompanying the eligible customer, the PCA, travel companions, and children must have the same origin and destination points as the eligible customer. Simply put, MARTA does not have enough Bus Operators to operate all the trips on all the various routes. MARTA MARTA Mobility does not access residential driveways. This applies to an individual who, because of their disability, cannot access a bus stop or a train station to board the fixed route system and cannot access their final destination after disembarking from a fixed route bus or train.