Aug 25, 2020 7:50 PM in response to jdo_apple. These problems vary from failing to connect all the way to connection timeouts, which are usually after a few hours of use. I hope these methods can help you to solve your problems, if you still dont fix them, please leave a message below, I will reply to you as soon as possible. Philips Hue is expanding their smart devices into new products that seek to give users a more immersive, and smarter, home lighting experience. There you have it! How to set up Philips Hue Play HDMI Sync Box - YouTube I get no signal issues regularly since the latest update, and I have constant signal cutouts. The Philips Hue Sync Box is a great way to make your TV content more immersive if you pair it with your existing Philips Hue lights or the Philips Hue Gradient Lightstrip. I've talked to Philips with no success and with LG (who told me that the issue is not with the TV). Hue Play HDMI Sync Box | Philips Hue US It may not display this or other websites correctly. While they both can work together, you dont need one to run the other. The Philips Hue Play HDMI Sync Box can let you create an entertainment setup that wows by syncing your Philips Hue lights to connect to the rest of your smart devices such as TV, gaming systems, and streaming devices. Can the Hue Bridge connect to the sync box using Wi-Fi, or is it hard wired? Is it not fast/strong enough for the color data to communicate properly between the Hue Bridge and the Sync Box? You can easily solve that by placing the Wifi router closer to the system or using an ethernet cable because wired connections have better latency than wireless connections. Sonos Arc / Hue Sync Box / Apple TV4K / Samsung Q7DR and Dolby Atmos I have my devices connected as follows: Apple TV> Hue Sync (port 4)> Samsung TV (HDMI port 1 with Input Signal plus turned . I will tell you some methods to fix it. You can try these methods to see if they work. Learn more about brightness. How to Set up a Philips Hue Sync Box with a TV - How-To Geek Cmcruz32, User profile for user: So almost every software or App will release patches for the upgrading. Roku sends signal to tv thru the Sync Box no problem, but the Hue Sync app shows no signal detected, thus no light effects. UPDATE: I was able to fix this issue thanks to @tweethue! I've got the Philips hue sync box and had an issue with 'not receiving a signal' with my Firestick. When the connection is confirmed, tap Search . I have mine set up the same but the sync box doesnt automatically start syncing this way and randomly stops working all the time.How did you set everything up in the software? It's pretty simple to set uphere's how. Philips Hue's new TV gadget matches colored lights to whatever you Find helpful customer reviews and review ratings for Philips Hue Play HDMI Sync Box to Sync Hue Colored Lights With Music, Movies, and More, HDMI 4K Splitter, 4 HDMI In 1 Out, . All rights reserved. Using any number of random HDMI cables I had laying around, I am now only getting 1920x1080 on the Neo, which obviously looks terrible with everything stretched. Some users report problems with how the Hue Sync box connects to HDMI and Wi-Fi. However, if you ever come across one, make sure that you follow this guide to diagnose and solve the problem with ease! You can uninstall the current version and reinstall the previous version if the Hue sync app on windows constantly disconnecting from the Hue bridge. JavaScript is disabled. To connect your lighting system to the app, youll need to have the lights and the Hue Bridge installed in your house. Philips Hue Play Sync Box Review - MacRumors This is because more users prefer the app over the box. Turn off Dolby vision when using sync box works. Press and hold the BIND button (located on the left side of the console) and the EJECT button (located on the front of the console), and then press the Xbox button on the console. The out HDMI that runs to the tv should run into the Sync box HDMI PORT 1. All rights reserved. Surprisingly, some users also reported connection issues when they use the secondary HDMI port or indirect connections to their media systems. Select your Wi-Fi network and tap Connect. Although updating to the latest version ensures optimal experience while using the Hue Sync, some of the new updates cause the software to crash or lose its synchronization with the system. Tristan Perry is a software developer who is passionate about tech gadgets, DIY and housing. This app allows you to do a lot of fun things, it is for both Mac and PC users. Some people tell me that their app often starts disconnecting randomly from their Hue bridge if Philips pushes new updates for either the Hue Sync app or the Hue bridge. Ive fixed it. I have to turn the damn thing on 3 to 4 times for it to recognize my tv ir xbox. New Updates Causes Connection Errors or Timeouts, Solution: Reinstall Previous Working Version, Solution: Remove the Cache Stored on the App, 1. With our lights, sensors and switches, you can make your house the brightest home on the block . Lets hop in! Few companies will be willing to gamble on new products, especially for technical products, which means that many unpredictable problems will occur. ADD UP TO 10 LIGHTS. With the Hue sync box, you can experience surround lighting where your smarts lights flash, dance, and change color to match the action on the TV screen. Please note that all comments go into a moderation queue (to prevent blog spam). This folder will have sub-folders for each application. 4. Find the Hue Sync app folder and delete a data folder called the cache, or a folder located at: /Users//Library/Application Support/com.lighting.huesync. Got it as a gift in December, and have been using it ever since. Dolby vision wont work correctly on my 2016 LG Oled C6. Due to the complexity of the issue and amount of third party variables in the equation, we would recommend you Contact Apple Support. The Philips Hue Sync box allows your Hue products to sync with tv/movie shows on the TV. 1-800-MY-APPLE, or, Sales and The Hue Play Sync Box is a simple black box that plugs into a TV with an HDMI cable. I have also gone through some research and come to some conclusions. By adding the element of synchronized lights to your movie-watching, gaming, and music-listening experiences, the free app will offer a new level of immersion when you enjoy your entertainment. This is a key point even though many of Philips Hues devices use ZigBee and not WiFI, the Hue Sync Box itself actually uses Wi-Fi to speak to your Hue Bridge (via your internet router, that is). Its really that easy. To start the conversation again, simply I recently bought the Denon AVR-X3700H to replace a Sony receiver in our home theater system. But the moment that it turns the settings to Dolby Vision, the Hue Lights Sync stops syncing. All you need to do is connect the HDMI port to the primary slot in your TV or media system. What fixed it for me was in the settings in the sync app there is a section called 'Automatic Control Options', I deselected the first 4 options and immediately it started detecting the signal from the devices powered on. 8. In other words, you can configure your Philips Hue lights to respond to the picture on your TV or computer screens: Lets take a closer look at all this new tech from Philips Hue. It really adds to the experience and may reduce your eye fatigue. I have these issues as well. Just a case of waiting for some offers with Black Friday looming. This means that if your home has various Wi-Fi issues, your Hue Sync experience may also have Wi-Fi issues and not work as expected. This is the case when your Hue Sync Box is connected into a third device that then connects into your TV or monitor. In the case of WiFi, make sure that the signal reaching them is Good to Excellent to avoid problems in connection. Ver ms detalles. Your email address will not be published. Philips Hue Sync app unable to display lights : r/Hue Solution: Connect the Hue Sync Box to a Less Cluttered Singal The easiest solution to this problem is to reduce the congestion in the WiFi signal, which is usually common among 2.4 GHz connections and access points. Troubleshooting Ecobee Server Communication Issues. Ie. If youve never heard of the Philips Hue Sync, let me give you a brief introduction. Im a software developer whose interested in gadgets, homes and DIY, so I have loved seeing smart homes (and home automation) become increasingly popular over the years. The cause of these issues could be errors during an update that arent fixed by further patches, problems with the apps coding, or just one of those seemingly arbitrary computer bugs that perplex even the most well-intentioned systems. Philips Hue White vs White Ambiance (Difference and Price Comparison), Philips Hue Bridge 1 vs 2 (What Is The Difference Between them? Related Reading: Having A Dedicated Wi-Fi Network For Your Smart Home Tech. Look for com.lighting.huesync in Library>Application>Support, then delete that folder as well. Few companies will be willing to gamble on new products, especially for technical products, which means that many unpredictable problems will occur. If your Hue Sync hue has been updated, your bridge would disconnect for a moment and reconnects again, it would happen to you several times a day. Read more. Apps are complicated pieces of software. Thank you for using Apple Support Communities. The Hue Sync Box appears to have a trickier set of problems. By switching between HDMI devices and turn the sync on or off, you can get the atmosphere setting just right for your at-home dance party, gaming tournament, or cinema night. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. When Apple TV 4K is connected to the Denon receiver, we cannot view Dolby Vision content. Our HDMI cables support resolutions up to 8K@60Hz and 48Gbps bandwidth. But despite how solid the system is, you might run into some connection issues while using the system, whether its on the app or the physical box connected to your TV. Youve probably already guessed the solution here. If Not, Why Not?! At this point, we would recommend you to Contact Apple Support. No, * Image on the television? I'm using AmazonBasics High-Speed HDMI Cable, 6 Feet, 2-Pack - https://www.amazon.com/dp/B014I8SX4Y/ref=cm_sw_r_cp_api_i_ZTCkFbS2ZBDV8UPDATE 2: I was still having issues with the PS4, and fixed that by turning off HDCP in PS4 settings (another solution from @tweethue!). I am using it daily here and like it a lot. As a result, it can be worth eliminating all the usual causes of bad WiFi connections: such as being too far from the WiFi router, or using a low quality WiFi dongle that often cuts out. The Hue Sync app is a way for Philips Hue smart lighting users to get a little more out of their systems. Yes (also tried different ports as well), *Cables used: Both RocketFish and Belkin listed above. Can Philips Hue Control Other Bulbs or Normal Lights. Simply delete this folder and the app should repair itself. You also can wait for the updates from Philips Hue, they can solve this issue quickly as a lot of users will have the same issue. Instead, try to connect the system to the primary WiFi router or change the WiFi channel within the router's admin console. This update also brings support for HDR content, including Dolby Vision and HDR10+ content. Good question. Hue Bridge Simple setup Smart control Add up to 50 lights Control with your voice $59.99 Personalize with the app Use the Hue Sync mobile app to control your Hue sync box: change the intensity of the lights, adjust their brightness, and change the sync mode. Is your Hue Bridge connected and added to the Hue app? If it persists, you have two options to consider: If youve downgraded to an older version that used to work back in the day but it doesnt seem to work anymore, the problem is most likely caused by corruption in the cache or the temporary files associated with your device. Refunds. Surprisingly the earc still works this way as well and I can still get Atmos from the Xbox. User profile for user: Yes, it correctly recognizes HDR and Dolby Vision, * Lights syncing? I cant think of any big issues. They release a new version constantly, you can see. Select your Wi-Fi network and tap Connect. Ive got the video signal detected turned on as well because the Apple TV switching frame rate/dynamic range had a tendency to stop the sync. Powered by Xenforo, Hosted by Nimbus Hosting, Original design Critical Media Ltd. Ports 1 and 3 are not the same spec as ports 2 and 4 on the sync box, but if you put the devices that don't support DV on those ports you'll probably be ok. M. Manage Settings POWER ON AUTOMATICALLY. With the app installed on your device, Hue can then use whatever content you have playing to create an immersive lighting experience. Optional: Pair a TV remote to the Hue sync box. Looks like no ones replied in a while. Starting to hate the sync box. I have the same problem if I use apple TV straight to the TV. Delete this folder. It might struggle to sync the Hue lights if your Mac or PC has a weak WiFi signal. The No. Your TV connects to the output with a short HDMI cable included in the box. By connect directly, I mean dont use a WiFi access point (which I explored in the previous paragraph). If the AP is the reason that causes the connection issues, so how to fix it? In the Hue sync mobile app, select an existing Entertainment area to use with the Hue sync box. Press and hold the option key to reveal a Library folder. The Hue Sync app is a relatively new product and like most new tech comes with its own host of problems. I bought a Hue Play Lightstrip that I mounted to the back of the monitor, and added a Hue Sync Box. Hue uses advanced computer magic to sample your video feed and have the lighting react accordingly. Internet/Wi-Fi Speeds Are SLOW Since Using Ring Alarm Pro, Philips Hue Lightstrips: Bending, Cutting & Re-Attaching, Ring Camera/Doorbell Lens Has Popped Out? Why cant we view Dolby Vision content when using the Denon receiver? Mine especially has issues with Dolby Vision. Apple may provide or recommend responses as a possible solution based on the information The easiest solution for this is to make sure that both the hub and app are getting proper internet speed. Would anything change if you used an Ethernet cable between your router and the Hue bridge? This seems to be a recurring issue for Hue Sync app users, but thankfully there is a reliable solution that can get things working again. Open up "Settings" on your iOS device. Im looking to get into Hue lighting for the first time to go with my PS5. Obviously the lights won't sync because the hue sync is not connected. ), Do Lutron Caseta Switches Work With Philips Hue Bulbs? document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Copyright 2023 Home Health Lives | Powered by Astra WordPress Theme. For example, HDMI 1 could be the name of your gaming console. Hold the option key to show the Library folder. This website uses the TMDb API but is not endorsed or certified by TMDb. Seems like after the last box update nothing is working it's been a while now. This lets users connect monitors, TVs, gaming systems, and streaming devices to a central hub. Additionally, software problems are typically more common and may require several steps to fix. Hue Play HDMI Sync box | Page 14 | AVForums Find the Hue Sync app folder and delete the data inside of that nested folder. Some smart home enthusiasts find the reactive lighting to be a bit distracting while gaming or watching a movie while others are here for the new, immersive smart experience. They recommended I change the cable between the Sync Box and my TV. Joseph_S. The Hue Sync Box features Hue connectivity and four HDMI ports on the back of the device. And the Hue Sync App allows your PC/Mac to control and sync your hue product. Aug 21, 2020 5:09 PM in response to i_rina. Does your eye start adapting? Open the Hue Sync mobile app. I have a Roku HDMI to input #1 of the Sync Box, and the HDMI out to the TV. This guide will tell you why your Hue Sync has connection errors. The Hue Bridge doesnt offer Wi-Fi by itself, but it naturally does connect to your router (via Ethernet). Name the HDMI inputs. The Hue Sync Box is Unstable on Wifi/An Access Point, Solution: Connect the Hue Sync Box to a Less Cluttered Singal, 2. Aug 20, 2020 9:53 PM in response to i_rina. Connectivity Issues With the New Hue Sync Products, One Final Check: Ensure Your PC/Mac Has A Good Internet Connection, Trouble Keeping the Hue Sync Box Connected, https://www.youtube.com/watch?v=MGPAEPVd0Y0&t=92s, Philips Hue HDMI Sync box (https://www.youtube.com/watch?v=MGPAEPVd0Y0&t=92s), Having A Dedicated Wi-Fi Network For Your Smart Home Tech. Hello, I am James Beetie and I am a bit of a self-confessed nerd! Does anyone use an Apple TV 4k and is it working? ask a new question. Do You HAVE To Use The Kasa App For Your Kasa Devices? Can It Support Both?! However for some users, they dont understand the charm in a practical moving watching experience. All you need to do here is make sure that your Hue Sync Box either connects directly into your TV or into your Audio/Video receiver that then connects into your TV. If I rebooted the Sync box the signal would be detected for 20 seconds or so before dropping off. The Hue Sync Box is meant to be a hub for HDMI devices and, as some users are reporting, it really needs to be one. From both Apple TV to Hue Sync and Hue Sync to TV, *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz). Hook up the ones you won't use the lights with to the TV and the rest to the sync box and you'll be set. What I've tried: new sync box with Apple TV 4k (reset the Apple TV) and Xbox One S no signal detected; two different sets of cables that worked before new high speed; no signal detected a Roku 4k plugged directly into the box; no signal detected. Smart TVs, laptops and iPads, and smartphones are all devices that can usually manage with a connection that occasionally blinks out. Hue Play HDMI Sync Box No Signal Detected : r/Hue - Reddit Yes, *Image on the television? The fix for this one is surprisingly easy. Open the new finder window, then click Go. Going to this page you will see the Hue Sync boxes that are available. 2- Connecting directly to TV without using Hue Sync Box. 3. Hue Bridge required, not included. Tristan owns close to a dozen Amazon Echo devices, way too many Philips Hue bulbs and lightstrips, a boat-load of Ring Cameras and Doorbells and a bunch of other smart home devices too (from Reolink, Google Nest, GLEDOPTO and others). It can be for all of your Hue devices. You must feel desperate at this time. If the apps data files get messed up, the app can start having performance issues. These devices allow you to have your Hue smart lighting react to music, movies, and video games. Required fields are marked *. 3- When I turn on the option on the Hue Sync app under advanced settings "Dolby Vision Enhanced Compatibility", the lights go back into syncing with the image but the TV doesn't recognize Dolby Vision anymore. It may be that the users are not familiar with how to use it, or some hardware and software problems. Yes, but it only recognizes when it is HDR. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Now you can try to downgrade back to the previous version. James - a self-confessed nerd - has owned smart home equipment for close to a decade, and he loves communicating the best ways of setting them up and resolving the various bugs and issues that you'll no doubt come across! Create an Entertainment area in the original Hue app to sync up to 10 color-capable Philips Hue lights with the content on your TV . This software allows the lighting system to react to the media youre playing on your computer or phone. Sometimes your App maybe gets messed up, so it would be having connection issues. When that happens, the Hue Sync connection becomes impaired, which prevents the lights from functioning properly or even working at all. Heres a quick look at each of the components of the system: The Hue Sync app is available for users on PC, Mac, and smartphones, although the smartphone app is built to connect your smartphone to the Hue Sync Box. These are relatively new Hue products and still have to go through their growing pains. , you may have some common issues with it. Xbox One X : "No Signal Detected" to my monitor after - Microsoft Community Tristan also has an academic background (in Math & Computer Science), and so he enjoys digging into the technical ways that smart home devices work. Very happy!! Make sure Bluetooth is enabled on your mobile device. (6 Safety Tips). With the app installed, it will sample your video and music content and create a corresponding and immersive lighting display to match your content. 2018-2023 Signify Holding. 6. Learn more about brightness. Luckily, there's an easy way to fix this. Buy in India Philips Hue Play HDMI Sync Box - Tanotis *When a bulb displays "Up to" a certain number of lumens in its specifications, it displays the maximum lumen output of the bulb. Replacement box is a bit better but the Hue Sync app always says Sky Q box signal not detected. *Dolby Vision Enhanced Compability turned on (Hue Box)? So, it would seem I'm the only one having this issue. I've tried to contact Apple Support with no sucess, also Dolby Vision doesn't have a customer support for this. The Sync Box supports HDMI. Yes but lights won't sync, *Connected to port 2 or 4 on phillips Hue? This is a pretty glaring problem. I think almost everyone will like to watch movies, listen to music and play games. Hue uses these connections to create their surround lighting experience. Please ensure that the Hue Sync Box directly connects to your monitor or TV. They release a new version constantly, you can seehere. Does the Sync Box come ON when the TV is powered on?" provided; every potential issue may involve several factors not detailed in the conversations Any selection of variables on option 3 doesn't make my TV recognize Dolby Vision, however I can force it to be HDR which works on scenarios 1 and 2 (it recognizes HDR and the lights sync). Philips Hue Verified account @tweethue. The Hue app is the central control for all of your Hue devices on your smartphone. Related Reading: Is Philips Hue Z-Wave or Zigbee? To solve the problem, consider removing and reinstalling the same version again. Press J to jump to the feed. This won't reset your other HomeKit-enabled in your house, but it will delete anyone off the list that you've shared your HomeKit settings with. Yes I tried to update the hue sync box, I've used two different cables: Rocketfish - 1.5' 4K UltraHD/HDR In-Wall Rated HDMI Cable, https://www.bestbuy.com/site/rocketfish-1-5-4k-ultrahd-hdr-in-wall-rated-hdmi-cable-black/2059068.p?skuId=2059068, Belkin UltraHD High Speed 4K HDMI Cable (This one is even Dolby vision compatible - it says in the box), https://www.apple.com/shop/product/HLL52ZM/A/belkin-ultrahd-high-speed-4k-hdmi-cable-2m?fnode=d7d175e7afc411c7a0bea76ae78a0dbdc97c9a683570658022046b4213d190dec5c598964ed48a250e5b84a1438fe741f47e3d4f5f40eb02a6c3a6509ffadf2c53ec23a59571111d5b54e664fa731a648fcaa98b3c56133bc14d2645f6881e84. Since the system is dependent on your internet signal, it might fail to respond properly if you have weak or slow WiFi. Similar to the first connection issue with the app, connecting the box to an unstable internet will cause a variety of connection problems. Swipe to the left on where it says "Home" and tap "Remove". This is a very troublesome problem. For example, if there is any metal in your home that can cause issuers with your Wi-Fi. Is Philips Hue Z-Wave or Zigbee? Thanks and good question. You can check the apps data files. Enter the password for your Wi-Fi network when prompted. Your Hue lights can now sync to those while the signal is passed through to your TV. New technology and new devices will always have some problems for many users. Many technology companies like Philips often release new updates for their hardware or software. Copyright 2000-2023 M2N Limited E. & O.E. I don't seem to have Dolby Atmos though in Netflix? After connecting everything correctly and even detecting the Philips Hue Bridge properly, I'm prompted to create an "entertainment space/room". You can open it by typing %appdata% in the taskbar. Here are a few of the most common issues with the Hue Sync app. This app is for both PC and Mac users (along with a smartphone app which links with your physical Hue Sync Box). 9. They work greatmost of the time. Delete inside the file in the HueSync app folder (Dont delete huesync folder, just delete the contents of this folder). The easiest solution to this problem is to reduce the congestion in the WiFi signal, which is usually common among 2.4 GHz connections and access points. All Rights Reserved. Philips Hue Support - Release Notes Hue Sync Box | Philips Hue US Press and hold the power button on the Hue sync box. For that reason, you should always make sure that the WiFi signal reaching the system is strong. Could it be that the Dolby Vision frequencies need to be >30Hz, which are not supported by your LG TV? The Hue Sync Box comes with 4 HDMI ports that allow you to directly connect all media devices, such as: Both systems are pretty solid and offer a decent level of plug n play intuitiveness. Press and hold the power button on the Hue sync box.
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